NOVATECH SOLUTIONS S.A. DE C.V.

QUIREMIX

NOVATECH SOLUTIONS S.A. DE C.V. (hereinafter "QUIREMIX"), through its website quiremix.com, strives to offer services of the highest quality that fully meet our clients' expectations. However, we recognize that exceptional circumstances may arise where a purchase needs to be reconsidered. Below, we outline our refund policy with transparency and clarity.

If a customer is not completely satisfied with the services purchased, they may request a refund subject to the terms and conditions set forth below. However, we recommend that our clients use our technical and professional support resources to maximize the value of our services and avoid the need for a refund.

CONDITIONS FOR REQUESTING A REFUND

To request a refund, the customer must strictly adhere to the following requirements:

1. Request Deadline: The request must be made within 10 calendar days following the service's start date.
2. Use of Service: It must be demonstrated that the purchased service has not been used in any way, including connections, integrations, copies, resales, purchases, transformations, or other activities related to the service.

REFUND REQUEST PROCESS

To initiate the refund process, the customer must follow these steps:

1. The customer must contact our Customer Service team via email at contacto@quiremix.com.
2. Our team will carefully review the refund request within 10 business days and verify compliance with the established requirements

Response

If the request meets the criteria, we will proceed with processing the refund. Processing time may vary but will be completed within 20 business days following the approval of the request.

USE OF COOKIES

Our Site uses "Cookies" to enhance your online experience. Cookies help us identify and track visitors, their use of the Site, and their access preferences. You can configure your browser to reject cookies, although some features of the Site may not function properly without them.

CUSTOMER RESPONSIBILITIES

It is the customer's sole responsibility to understand and accept the terms of this refund policy at the time of purchasing our services. We urge our customers to utilize all available resources to adequately inform themselves and resolve any questions before making a purchase.

TECHNICAL SUPPORT

Our technical support team is available to assist our customers in resolving any technical issues or difficulties related to the use of our services, data, or information derived from the purchase.

REVIEW AND UPDATE

This refund policy will be reviewed and updated periodically to reflect any changes in our services or applicable regulations. Any modifications will be promptly communicated to our customers.

CONTACT

If you have any questions about our Return and Refund Policy, please contact us via the following email: contacto@quiremix.com.